QuickBooks has stopped working" error message means that something has gone wrong, and QuickBooks can't run properly anymore. Your program may close suddenly or freeze without any warning or message. This issue has various reasons, including damaged Windows files, corrupted QuickBooks installation files, issues with the QBWUSER.INI file, long file names, and insufficient system resources. Read this guide throughout to find out how to fix this problem. Let’s get started!
Having trouble with QuickBooks freezing? While many issues can be fixed with basic troubleshooting steps, some may need more advanced solutions that are best managed with expert help. Don’t hesitate to dial 1.855.738.2784 to connect with our QuickBooks specialists.
Why Is QuickBooks Not Working?
There are many reasons that can block QuickBooks smooth functioning and cause errors.
An old Windows operating system causes QuickBooks not opening issue.
An issue with the QuickBooks program itself is causing this error.
Damaged or missing QBWUSER.INI file.
Fix QuickBooks Stopped Working Issue
Follow the different troubleshooting methods given below to eliminate QuickBooks freezing or crashing issues.
Solution 1: Update Windows
Press the Windows logo key.
Open the Start menu.
Type "Settings" into the search bar.
View the search results.
Select Settings.
Click on Windows Update.
Now, select Check for updates.
Download and install them.
Once complete, restart your computer.
Solution 2: Run QuickFix My Program
Step 1: Download the QB Tool Hub
Close QuickBooks.
Download the QB Tool Hub.
Save the file.
Open the downloaded (QuickBooksToolHub.exe) file.
Follow the on-screen instructions.
Accept the terms and conditions.
Once complete, double-click the icon on your Windows desktop to launch the Tool Hub.
Also Recommended: What is Error 6000 1076 in QuickBooks?
Step 2: Run QuickFix My Program
Open the QuickBooks Tool Hub.
Select Program Problems.
Click on Quick Fix My Program.
Start QuickBooks Desktop.
Open your data file.
Solution 3: Renaming the QBWUSER.INI File
Go to the QBWUSER.ini folder.
Follow this: Users[Your User Name]\AppData\Local\Intuit\QuickBooks[Year].
If you can’t find this folder, view hidden files and folders.
Right-click on the QBWUSER.ini file.
Select the Rename option.
Add “.old” to the end. For example: "QBWUSER.ini.old."
Similarly, rename the EntitlementDataStore.ecml file.
Check if QuickBooks launches properly after renaming the QBWUSER.ini and EntitlementDataStore.ecml files.
Then, open a sample company file.
Check if you can access the sample file or not.
If you can open the sample file but not the company file, then the issue is with the folder or your company file.
Your QuickBooks installation is damaged if you can’t open the sample files.
Conclusion
After knowing the possible causes of why QuickBooks has stopped working error and by following the troubleshooting solutions, you can fix the issue instantly.
Recommended To Read: How To Resolve QuickBooks error 179